Frequently Asked Questions
Shipping, Order Tracking & Delivery
- Pending / Pending Payment – Payment was unsuccessful
- Processing – Payment Successful, yet to be shipped
- Shipment on Transit – Order has been shipped from our warehouse
- Cancelled – Order has been cancelled due to non payment
- Closed – Successful order cancelled based on customer request and refund has been initiated
We will keep updating you regarding your Order status through email from email@example.com, wherein you will receive email notifications for
- Successful placement of order.
- Tracking details once the order is dispatched.
- Order Cancelled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to firstname.lastname@example.org
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
We use Delhivery, Professional for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments
Yes. All prices are inclusive of taxes.
The estimated time of delivery is within 3-5 business days for domestic. All orders get shipped within 1-2 business days from our warehouse.
We accept credit/debit cards, net banking, UPI transaction to make payment online.
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Please write an email to us at email@example.com with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
Cancellations and Modifications
We accept cancel requests only in case the order is not processed. We will have the order cancelled and process refund. We will not be able to cancel orders, if they are already processed.
You can drop an email at firstname.lastname@example.org requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.
Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at email@example.com requesting to change/modify the shipping address and we can change it, provided the order is not in transit.
If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at firstname.lastname@example.org requesting for the same.
Once an order is cancelled, the refund will be initiated and processed within 7-10 working days.
Returns and Exchange
In case of online purchases, all the returns should be sent to
Address: HO 74, Khade Bazar, Shahapur, Belgaum, Karanataka
Pin Code: 590003.
We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases. Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Exchange is allowed only in cases where customer has received Damage Product ,exchange is done within 7 days from receipt of product for another product of similar or higher value. Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which, when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.
We accept returns only in case of any damage/defects in the saree. Hence sarees without any defect or damage cannot be accepted. Customer have to make an intimation of the same must be made via email at email@example.com or by call to +918951465777 within 2 days from receipt of the product. Such email, should contain comprehensive details of the defects/complaints of the order/package delivered to you along with the 360degree uncut Video from parcel opening to showing damage clearly in video and photographs showing defect. Please do not send back any item without consulting with us. The product must be returned to us within 2 days from the product receipt date although the product might reach us anytime.
Indysatika shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails and whether the same was shipped within 2 days from date of delivery. Once satisfied, we will initiate the refund.
Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.
Indysatika shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Indysatika shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails. If not satisfied with the return request raised, the request will be declined. Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.
For all cases of returns the customer will bear the shipping charges along while returning the product and the same will be deducted from refund amount.